Frequently Asked Questions

Browse categories

Let us know how we can help

We're here to ensure you get the most out of Brenntag Connect. So whatever your question or issue is, just send us an e-mail, and we will answer you as soon as we can.

Request assistance

Request information

I've forgotten my password. What should I do?

No problem. It can happen to anyone. This page here will help you reset your password.

I am a Brenntag customer. How do I access Brenntag Connect?

Once you have received your log-in details, simply use the information provided to login and choose your own password. As we are launching Brenntag Connect in a phased approach, not everyone has received their login details yet. If you haven't yet received an invitation but you would like to learn more about Brenntag Connect for yourself, let us know at brenntagConnect@brenntag.nl and we will get in touch with more information.

I am not yet a Brenntag customer, but I'd like to request a quote. How can I do this?

We are thrilled to have you interested to have access to Brenntag Connect. Please, contact our helpdesk and we'll forward your request to the relevant sales colleague.

I am a Brenntag customer. How can my colleagues also get access to Brenntag Connect?

You can mail us at brenntagconnect@brenntag.nl, or your account manager, with the name, job title, phone number and email address(es) of your colleague(s). We'll then send them an invite to sign up to Brenntag Connect.

Products and Ordering

How can I change or cancel an order?

If you need to change or cancel an order, we’d ask you to contact us. Please use the contact details mentioned on our order request response email. You can also reach us via brenntagConnect@brenntag.nl.

How do I know you've received and processed my order?

Once you've made an order, you'll see a confirmation on the screen. You'll receive an immidiate order request response email from us. As soon as the order has been processed by our customer service team, the order will become visible in the tab 'orders. 

Can I see the status of my order?

Yes, simply go to 'orders'. There are 6 status possibilities:

  • Processed: We've received your order request and it has been entered into our system. You will shortly receive our confirmation.
  • Confirmed: Your order has been confirmed and you've received an order confirmation.
  • Loading: Goods have been reserved for delivery & delivery is being planned or prepared.
  • Shipped: Goods issue has been done; truck is ready to leave or on its way.
  • Delivered: The delivery has been made and the products received at your designated location
  • Invoiced: Your order has been delivered completely and the invoice has been generated and sent out.

Other questions

How can I request a quote for a new product?

Simply go to 'Products' and click "Request Information" for the selected product.  Once we receive your request, we'll provide you with a quote as soon as possible, or we will contact you in case we need some further information from your side.

How can I request additional documents in my account?

On Brenntag Connect you can download MSDS & TDS documents directly in your account. But you can also request any other document that is relevant to your business! Simply go to 'products' and click "Request information" for the selected product. Choose Documents in a newly opened field and select the documents you need. Once we receive your request,  we will upload the documents in your account and you will be notified by e-mail or we may contact you if we need further information from your side. 

Let us know how we can help

We're here to ensure you get the most out of Brenntag Connect. So whatever your question or issue is, just send us an e-mail, and we will answer you as soon as we can.

Request assistance