Data Privacy Policy & Settings

Data Privacy Policy & Settings


1. Scope of Application and controller

This data privacy policy informs users ("you" or "your") about the type, scope and purpose of the collection, use, disclosure and other processing of personal data by the relevant entity identified in the Contact Us section below (hereinafter referred to as “DigiB”, "us", "we", our").

2. Collection, Use, Disclosure and Other Processing of Personal Data

2.1 DigiB collects, uses, discloses and otherwise processes personal data within the scope of the operation of the internet portal/digital customer interface (“Portal”). If you do not provide personal data to us you may be unable to access or fully utilise the Portal.

2.2 We will only collect, use, disclose and process your personal data when the law allows us to, which normally in the following circumstances: (i) to perform our contractual obligations; (ii) for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or (iii) to comply with legal obligations. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

2.3 For technical reasons, your internet browser automatically transmits the following data to our web server when you access the Portal:

Domain name or IP address of your terminal device, date and time of access, URL of the requesting website, http response code, accessed file, amount of data sent, browser type and version, and operating system.

2.4 The data is stored by the web server and used by us to enable the use of the Portal and its technical administration, to secure system security and to further optimize our online content.

2.5 We use the registration data (title, name, email address, company name) for the establishment and implementation of your membership, the creation of your member account, the provision of our services and for contacting you, if and to the extent necessary for the aforementioned purposes. After entering your required data, you will receive an email from us to the email address provided and, by clicking on the link contained therein, you confirm that you have proper access authorization to the email address you provided in the registration form. We also collect information from you through our interactions with you through and in connection with the Portal. We may also use the above-mentioned data to (re)design, expand and optimize our Portal and our online content in order to adapt to our users' needs and to provide individual recommendations.

2.6 Your data may be disclosed to partner companies (subcontractors) or Affiliates (as defined below) to the extent we use them to provide support services in processing your data on our behalf. In particular, we may transfer your data for processing to our Affiliate in the Netherlands. We will only use processors that have committed to complying with data protection standards at least to the same degree that we have committed ourselves under the applicable data protection legislation. Please also see sections 5 to 10 below for further details on transfer of data with respect to use of cookies and tools. “Affiliate” shall, for the purposes of this privacy policy, mean a corporation partnership, joint venture, trust or any other legal entity or association which through a majority of shares or voting stock (50% or more) is directly or indirectly controlling, controlled by, or under common control with, DigiB.

2.7 As soon as the purpose for the collection, use, disclosure or other processing of the personal data has ceased to exist and we have no legal or business purpose to retain the data, we will delete this data without undue delay, unless there are legitimate reasons within the meaning of the applicable statutory provisions, such as in particular statutory retention obligations, to archive such data. In this case, the data is blocked instead of deleted.

3. Legal entitlement

The collection, use, disclosure and other processing of personal data as described in this Privacy Policy will only be conducted if and to the extent we are legally entitled or required to do or after the user has consented to the use for the described purpose.  By ticking the consent box at the beginning of the registration process, you acknowledge and agree to this Data Privacy Policy.

4. Rights of Data Subject

4.1 You may have a right to seek access to your data free of charge as well as, a right to seek rectification of inaccurate data. You may have rights to update, port, be forgotten, erase, destroy, anonymize, restrict or object to certain activities, in which we engage with respect to your personal data. You may also have the right to lodge a complaint with a data protection supervisory authority in your country. We may refuse a request to access or rectify data where permitted or required by law.

4.2 If you have any questions regarding the collection, processing or use of your personal data or if you require to exercise any rights as set out in clause 4.1, please contact us using the details in the Contact Us section below.  Please provide sufficient details to enable us to understand the nature of your request and how to contact you.

5. Cookies

5.1 Cookies are small text files that can be stored on your hard drive when you visit a website. These text files are generated by the web server with which you have connected via your web browser (e.g. Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari) and then sent to you. We use cookies on our websites, such as but not limited to cookies to document the frequency of visits to our websites.

5.2 Most web browsers are preset to automatically accept cookies. However, you may deactivate the creation and storage of cookies or set your web browser so that it notifies you as soon as cookies are intended to be sent. Please use the help function in the menu bar of your web browser or operating system for further guidance.

5.3 Please note that if cookies are deactivated, you may not be able to use the full functionality of our website.

6. Google Analytics

6.1 This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers usually in the United States, but possibly in the EU member states as well. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the United States. On behalf of the website operator Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website operator.

6.2 Google will not associate your IP address with any other data held by Google. You may refuse the use of Google cookies by selecting the appropriate settings on your browser, see also section 5 above on changing settings. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

6.3 You can prevent the capturing by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents future collection of your data when you visit this website: Deactivate Google Analytics

6.4 Here you will find more detailed information on Terms of Use and Data Protection. Information on how Google collects and processes data can be viewed at (or any other link Google may provide from time to time).

6.5 Please note that this website initializes Google Analytics with the setting “gat._anonymizeIp();” to ensure anonymized capturing by masking the last part of your IP addresses (IP masking).

7. Google Tag Manager

This website uses the Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags from applications such as Google Analytics through a single surface/interface. The Tool Tag Manager itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The tool triggers other tags, which in turn may collect data under certain circumstances. Google Tag Manager does not access this data. If deactivation has been made at domain or cookie level, such deactivation remains in effect for all tracking tags that are implemented with Google Tag Manager.

8. Hotjar

8.1 This website uses Hotjar, an analytics software (“Hotjar”)  provided by Hotjar Ltd. (, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe) (“Hotjar Ltd”). Hotjar allows us to measure and observe the usage behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated by the tracking code and cookie about your visit to our website is transmitted to and stored by Hotjar servers in Ireland. The tracking code collects the following information:

8.2 Device-specific data. The following information may be collected related to your device and browser:

  1. Device's IP address (captured and stored in an anonymized format);
  2. Device screen resolution;
  3. Device type (unique device identifiers), operating system, and browser type;
  4. Geographic location (country only);
  5. Preferred language used to display the Hotjar Enabled Site.
  6. Mouse events (movements, location and clicks)
  7. Keypresses
  8. referring URL and domain;
  9. pages visited;
  10. preferred language used to display the webpage;
  11. date and time when website pages were accessed.

8.3 Hotjar will use this information to observe your use of our website, to generate usage reports and other services relating to website usage and internet analysis of the website. Hotjar also uses third party services, such as Google Analytics and Optimizely. These third parties may store information that your browser sends when you visit the Portal, such as cookies or IP requests. For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy statements.

8.4 By continuing to use this website, you consent to Hotjar Ltd and its third party service providers processing your data as set out above and in further detail in the Hotjar Privacy Policy or Hotjar Ltd’s third party service providers’ privacy statements.

8.5 The cookies used by Hotjar have a different “lifetime”; some remain valid for up to 365 days, some remain valid only during the current visit.

8.6 You can prevent Hotjar from collecting your data by clicking on the following link and following the instructions there: Hotjar Opt-out

9. Auth0

This website uses the services of Auth0, a service provided by Auth0, Inc., 10900 NE 8th Street, Bellevue, WA 98004, USA to administer and observe the logins into our system. Data is transferred to the United States and processed there. Auth0 meets the requirements of the EU-US Privacy Shield framework, which regulates the collection, use, and storage of personal data of EU data subjects. Please also note Intercom's privacy policy at

10. SendGrid

This website uses SendGrid, an email marketing automation tool. Please note that for the purposes of EU data protection legislation, SendGrid is the controller of Your personal information. For more information, please check SendGrid's Privacy Policy on their website:

11. Security

DigiB uses securing technical and organizational measures to protect the data made available to it against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are constantly improved and adapted in line with technological developments.

12. Contact Us

If you wish to contact us about this policy or any query or concern about our handling of your data, please email the Data Protection Officer at:

When contacting us, please detail the nature of your concern and provide your contact details.  We will consider the issues raised and investigate any alleged breach of our obligations relating to your data.  We will endeavour to respond to you promptly with a resolution.

Last updated:  October 2019


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