1. Scope of Application and controller
2. Collection, Use, Disclosure and Other Processing of Personal Data
2.1 DigiB collects, uses, discloses and otherwise processes personal data within the scope of the operation of the internet portal/digital customer interface (“Portal”). If you do not provide personal data to us you may be unable to access or fully utilise the Portal.
2.2 We will only collect, use, disclose and process your personal data when the law allows us to, which normally in the following circumstances: (i) to perform our contractual obligations; (ii) for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or (iii) to comply with legal obligations. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
2.3 For technical reasons, your internet browser automatically transmits the following data to our web server when you access the Portal:
Domain name or IP address of your terminal device, date and time of access, URL of the requesting website, http response code, accessed file, amount of data sent, browser type and version, and operating system.
2.4 The data is stored by the web server and used by us to enable the use of the Portal and its technical administration, to secure system security and to further optimize our online content.
2.5 We use the registration data (title, name, email address, company name) for the establishment and implementation of your membership, the creation of your member account, the provision of our services and for contacting you, if and to the extent necessary for the aforementioned purposes. After entering your required data, you will receive an email from us to the email address provided and, by clicking on the link contained therein, you confirm that you have proper access authorization to the email address you provided in the registration form. We also collect information from you through our interactions with you through and in connection with the Portal. We may also use the above-mentioned data to (re)design, expand and optimize our Portal and our online content in order to adapt to our users' needs and to provide individual recommendations.
2.7 As soon as the purpose for the collection, use, disclosure or other processing of the personal data has ceased to exist and we have no legal or business purpose to retain the data, we will delete this data without undue delay, unless there are legitimate reasons within the meaning of the applicable statutory provisions, such as in particular statutory retention obligations, to archive such data. In this case, the data is blocked instead of deleted.
3. Legal entitlement
4. Rights of Data Subject
4.1 You may have a right to seek access to your data free of charge as well as, a right to seek rectification of inaccurate data. You may have rights to update, port, be forgotten, erase, destroy, anonymize, restrict or object to certain activities, in which we engage with respect to your personal data. You may also have the right to lodge a complaint with a data protection supervisory authority in your country. We may refuse a request to access or rectify data where permitted or required by law.
4.2 If you have any questions regarding the collection, processing or use of your personal data or if you require to exercise any rights as set out in clause 4.1, please contact us using the details in the Contact Us section below. Please provide sufficient details to enable us to understand the nature of your request and how to contact you.
5.2 Most web browsers are preset to automatically accept cookies. However, you may deactivate the creation and storage of cookies or set your web browser so that it notifies you as soon as cookies are intended to be sent. Please use the help function in the menu bar of your web browser or operating system for further guidance.
5.3 Please note that if cookies are deactivated, you may not be able to use the full functionality of our website.
6. Google Analytics
6.2 Google will not associate your IP address with any other data held by Google. You may refuse the use of Google cookies by selecting the appropriate settings on your browser, see also section 5 above on changing settings. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
6.3 You can prevent the capturing by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents future collection of your data when you visit this website: Deactivate Google Analytics
6.5 Please note that this website initializes Google Analytics with the setting “gat._anonymizeIp();” to ensure anonymized capturing by masking the last part of your IP addresses (IP masking).
7. Google Tag Manager
This website uses the Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags from applications such as Google Analytics through a single surface/interface. The Tool Tag Manager itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The tool triggers other tags, which in turn may collect data under certain circumstances. Google Tag Manager does not access this data. If deactivation has been made at domain or cookie level, such deactivation remains in effect for all tracking tags that are implemented with Google Tag Manager.
8.1 This website uses Hotjar, an analytics software (“Hotjar”) provided by Hotjar Ltd. (https://www.hotjar.com/, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe) (“Hotjar Ltd”). Hotjar allows us to measure and observe the usage behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated by the tracking code and cookie about your visit to our website is transmitted to and stored by Hotjar servers in Ireland. The tracking code collects the following information:
8.2 Device-specific data. The following information may be collected related to your device and browser:
8.3 Hotjar will use this information to observe your use of our website, to generate usage reports and other services relating to website usage and internet analysis of the website. Hotjar also uses third party services, such as Google Analytics and Optimizely. These third parties may store information that your browser sends when you visit the Portal, such as cookies or IP requests. For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy statements.
8.5 The cookies used by Hotjar have a different “lifetime”; some remain valid for up to 365 days, some remain valid only during the current visit.
8.6 You can prevent Hotjar from collecting your data by clicking on the following link and following the instructions there: Hotjar Opt-out
DigiB uses securing technical and organizational measures to protect the data made available to it against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are constantly improved and adapted in line with technological developments.
If you wish to contact us about this policy or any query or concern about our handling of your data, please email the Data Protection Officer at: firstname.lastname@example.org
When contacting us, please detail the nature of your concern and provide your contact details. We will consider the issues raised and investigate any alleged breach of our obligations relating to your data. We will endeavour to respond to you promptly with a resolution.
Last updated: October 2019